CUSTOMER FOCUS
Care
We care for all our customers, internal and external. As such we are extremely customer focused. Customers set the standard in our business and we pride ourselves on finding the best solutions that add value to the lives of our customers
Value
We access to the best deals. But this is not enough without the dedication of our people to finding the best
value for you. Value is achieved by matching your expectations with delivery in the most effective and efficient manner.
Expertise
We provide you with the combined knowledge and competence of a small dedicated team of experts with a combined experience in travel of over 30 years.
Streamlined Processes
Your travel arrangements are handled by one of our Travel Experts and you can be assured of a quality and efficiency of the end result – your very important trip.
Audit Trail
All our transactions are fully compliant with privacy rules and fully auditable from origination of the booking until its completion. You and your accountants can rest easy.
Travel Management
Partners In Travel is a turnkey travel management agency and is fully equipped to deliver the best deals on corporate and leisure travel.
Travel Information
In order to ensure that our travel packages provide our customers with exactly what they need and that it benefits their travel budget, we analyse all their requirements so that we can offer a selection of alternatives that are budget friendly and offer the widest range of travel options.
Communication Channels
Our lines of communication are open 24 hours a day, 7 days a week and we honour our commitment to respond to any and all communications received whether it be via phone, email, fax or our Travel App. You can rest assured that no matter what time of day you are always talking to a qualified travel professional on the other side.
Responsiveness
Getting our customers on the best value trip and back again safe and happy is our reason for being. Any feedback that can improve that is appreciated and valued.